How can we help?

Have a question? Feel free to check out our FAQ's

Orders

  • We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc)
  • PayPal
  • and now introducing our Shop Now - Pay Later system: Klarna! With this, you can schedule 4 interest-free payments.

Once you have added items to your cart, discount codes are entered at the checkout page. Click "Apply" to see the order total update to the discount code that was entered. Discount codes or gift cards must be applied only at time of checkout in order for them to work! :)

Please contact us at support@vivamacity.com or call to +1 (281) 665-3163 reach our office to make any changes. If you'd like to make an address change, please contact us as soon as possible. For jewelry color or size changes, please ensure your desired variant is in stock so we can update your order.

Yes, as long as we have not yet shipped out your order. We work tirelessly to ship your orders out within 24 hours of placing them, so please be sure to reach out to support@vivamacity.com to cancel your order.

After your order is processed, you will automatically receive a free tracking number confirmation email. From there, you can click your tracking link to track the whereabouts of your delivery.

Shipping

We are located in and ship from Houston, Texas, United States of America. From here, we work hard in creating timeless pieces for you and packing them with love.

Absolutely! We ship worldwide.

However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. We do not have control over this, nor are notified prior to dispatching your order.

Yes. You will be sent an e-mail including a tracking number and all tracking information as soon as we ship your package, so please be sure to include a real e-mail address!

  • Domestic: 3-5 Business Days
  • US Customers have the option of UPS Priority (3-5 Business Days) and UPS Express (2-3 Business Days) Shipping. Orders $60+ get complimentary priority shipping.
  • International: 6-14 Business Days via USPS

During the holidays, it is possible delays in shipment transit may occur. If this happens, simply contact UPS directly for more information.

Regardless, please make sure your shipping address information is entirely correct to ensure a faster, safer delivery! If your address is incomplete, we will promptly contact you for a corrected address and will not ship your package until we hear back from you in order to avoid delays and lost packages.

Returns & Exchanges

  • Products must be returned up to 30 days after arrival in your hands, for store credit.
  • Jewelry must be unwashed, unworn and in perfect condition in order to qualify for store credit, with all original packaging included. Items that do not meet these requirements will not be eligible, and will be returned to you.
  • For hygienic reasons, we do not accept returns for earrings.
  • Mystery Boxes are final sale and cannot be exchanged.
  • You may apply for your return here.

As soon as your package reaches us, we will immediately process your store credit to your account and you will be notified via email and will be able to use it instantly!

We do not refund shipping costs.

Shop Now, Pay Later

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally.

Split your purchase into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!

*CA resident loans made or arranged pursuant to a California Financing Law license. Monthly financing through Klarna issued by WebBank, member FDIC.

 Learn more.

Select 4 interest-free installments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

Payments are collected bi-weekly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Materials & Jewelry Care

Yes, it is water safe! However, to keep your jewelry as good as new, we highly recommend against it. This will preserve it's shine, radiance, and color. 

Constant fragrance, lotion, and water exposure can cause all metals including 14KT Gold Vermeil & 18KT Gold Vermeil to eventually lose color. If you do your best to keep it away from all these, your gold vermeil will be very very good to you. It will remain as new as the first day you received it, even after months and years.

925 Sterling Silver is the base metal in all our rings.

Never.

The best way to store your new jewelry is in it's original packaging! All ring orders come with a complimentary luxe velvet ring case. All necklaces come with a box, and so on.

Encasing all your jewels in a cool, dark place is every metal's best friend.

Yes - of a lifetime. Should your jewelry ever break, no matter how long it's been, we will gladly ship you a replacement so you can rock your jewels. There is no timeframe of our warranty. We strive in our confidence of shipping you only the best pieces that have been triple checked in it's durability and quality.

Other

Awesome! Tag us in your content on social media and make sure your profile is public. Or, simply use the hashtag #vivamacity so we can find you! We LOVE seeing your happy faces and creativity

Yes. All items listed on this website is handmade from scratch by our Vivamacity Team :) We take our time to delicately handcraft each piece with patience to perfection. From scratch, meaning we start from cutting, soldering, and bending metal to begin with! We have continuously received positive feedback that our hard work is definitely visible in each order.

Still Need Help?

Our Customer Service Team is ready to answer your questions.

Get In Touch

Diese Website ist durch reCAPTCHA geschützt und es gelten die allgemeinen Geschäftsbedingungen und Datenschutzbestimmungen von Google.