Ask us anything!



What payment methods do you accept?

How do I use a discount code?


Where do you ship from?

Do you ship internationally?

How much does shipping cost?

Will I receive an e-mail/tracking number once my order has been shipped?

How long will my order take to arrive?

Returns & Exchanges

Do you accept returns?

When will I receive my gift card / store credit?


What is Klarna?

How do I pay in 4 interest-free installments?

How do automatic payments work?

How can I reach Klarna?


I just received my order and I'm in love! How can I get featured on your page?

I’d love to become a Vivamacity ambassador/sponsor! How do I go about it?

Is your jewelry really handmade?