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FAQ

Orders

What payment methods do you accept?

How do I use a discount code?

Shipping

Where do you ship from?

Do you ship internationally?

How much does shipping cost?

Will I receive an e-mail/tracking number once my order has been shipped?

How long will my order take to arrive?

Returns & Exchanges

Do you accept returns?

When will I receive my exchange / refund?

Other

I’d love to become a Vivamacity ambassador/sponsor! How do I go about it?

Is your jewelry really handmade?

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