Ask us anything!

We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc), PayPal, and now introducing our Shop Now - Pay Later system: Klarna! With this, you can schedule 4 interest-free biweekly payments.

Once you have added items to your cart, discount codes are entered at the checkout page. You must press "Apply" to see the order total update to the discount code that was entered. Discount codes or gift cards must be applied only at time of checkout in order for them to work! :)

We are located in Houston, Texas, United States of America.

Absolutely! We ship worldwide :) However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. We do not have control over this, nor are notified prior to dispatching your order.

USPS rates are below:

$4.99 flat rate standard shipping to anywhere in the United States (3-5 business days)

$9.99 flat rate priority shipping to anywhere in the United States (2 business days)

$7.99 flat rate shipping to anywhere outside the United States (Up To 30 Days)

$15.99 flat rate shipping to anywhere outside the United States (6-14 Business Days)

Flat rate shipping means the price will not increase no matter how many items are added to cart!

Yes. You will be sent an e-mail including a tracking number and all tracking information as soon as we ship your package, so please be sure to include a real e-mail address!

Once shipped via USPS:

• Domestic: 2-5 business days
• International: Up To 30 Days OR 6-14 business days

As holidays near, it is possible delays in shipment transit may occur. If this happens, simply contact USPS directly for more information.

Regardless, please make sure your shipping address information is entirely correct to ensure a faster, safer delivery! If your address is incomplete, we will promptly contact you for a corrected address and will not ship your package until we hear back from you in order to avoid delays and lost packages.

• Products must be returned up to 10 days after arrival in your hands, for store credit.
  
• Jewelry must be unwashed, unworn and in perfect condition in order to qualify for store credit, all original packaging included. Items that do not meet these requirements will not be eligible, and will be returned to you.
• We do not accept returns / exchanges for earrings & swimwear and merchandise in our "Sale" section after your order has been placed.
• You may apply for your return here.

As soon as your package reaches us, we will immediately process your store credit to your account and you will be notified via email and will be able to use it instantly!

We do not refund shipping costs.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally.

Split your purchase into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!

 Learn more.

Select 4 interest-free installments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

Payments are collected bi-weekly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Awesome! Just tag us in a photo on social media and make sure your profile is public so we can see it, or simply use the hashtag #vivamacity so we can find you! We LOVE seeing your happy faces and creativity <3

We now accept sponsors! There is no minimum follower amount required like most stores. Simply scroll to the bottom of our website and find where it says 'Explore', and click 'Become A Sponsor' and sign up today to earn $$$! 

Yes. All items listed on this website is handmade from scratch by our Vivamacity Team in-office :) We take our time to delicately handcraft each piece with patience to perfection. From scratch, meaning we start from cutting, soldering, and bending metal to begin with! We have continuously received positive feedback that our hard work is definitely visible in each order.